Support Center

Your benefit-maximizing hub.

If using your HSA, FSA, or employer perks ever felt like it required a Ph.D. in healthcare finance — you’re in the right place. Let’s get your hard-earned dollars working for you.

The 10-second setup

Get Caeli up and running.

Get the Extension — It's Free
01

Grab the extension

Install Caeli from the Chrome Web Store in one click.

02

Go shopping

Caeli runs quietly in the background and lights up the second you land on something pre-tax dollars can cover.

Personal Account & Benefits Profile

Caeli is great out of the box. It's spectacular with a profile.

Out of the box, Caeli keeps an eye out for the common benefit programs most Americans have access to — pre-tax accounts like HSA, FSA, Dependent Care FSA, and Lifestyle Spending Accounts for wellness and remote work. Helpful, but a little noisy: you'll see alerts for programs you may not actually have.

Spend 30 seconds on your Personal Benefits Profile and Caeli switches from "helpful guesser" to personal benefits concierge — only flagging what's eligible for you, and quietly hiding everything that isn't.

01

Open your Benefits Profile

Tap the Caeli icon in your browser toolbar to launch your personal profile — it takes about 30 seconds to set up.

02

Toggle on what you actually have

Flip the switches for HSA, Health FSA, Dependent Care FSA, or any Lifestyle Spending Account your employer offers. Caeli will tune itself to your wallet.

Without a profile

Caeli flags products eligible for common benefit programs — HSA, FSA, Dependent Care FSA, and typical wellness/remote-work LSAs. Useful, but you'll have to mentally filter what actually applies to you.

With your profile

Caeli only lights up for what's eligible under your accounts and your employer's perks. No noise, no irrelevant badges — just the savings that are actually yours to claim.

Superpowers & troubleshooting

What Caeli quietly does for you.

Real-time eligibility

Eligibility alerts as you browse

On Amazon, Target, CVS and millions of other stores, Caeli scans products in real time. The moment something is benefit-eligible, a clean little badge appears on the page.

Telehealth LMNs

Letters of Medical Necessity, in 3 minutes

Air purifiers, ergonomic chairs, even yoga cushions can be bought pre-tax — they just need a Letter of Medical Necessity. Caeli embeds a 2–3 minute telehealth intake right into your checkout, evaluated by a licensed clinician, so coverage unlocks on the spot.

Your approved LMNs live in your encrypted Caeli account — ready for tax season or audit protection, no scavenger hunt required.

Smart stacking

Stack wallets at checkout

Found the perfect ergonomic chair but your FSA only has $120 left? Don’t abandon the cart. Caeli allows you to split the bill across accounts — $120 from FSA, $80 from your Remote Work LSA, the rest on your credit card.

One checkout, zero friction, and every dollar of pre-tax coverage put to work first.

No-boring-answers FAQ

The questions we actually get.

Drop us a line

Stuck on something? We’re human.

Need to troubleshoot, request a feature, or just chat? Our team is responsive and ready.

Email

support@getcaeli.com

Send a note

Phone

+1 650-763-9006

A real, human-answered line.

HQ

Caeli Inc. — 809 Cuesta Dr, Suite B PMB 1088, Mountain View, CA 94040 USA

Pro tip: if you’re emailing about a glitch, include your extension version (bottom of your settings panel, e.g. v0.1.0) and the store you were browsing. It helps our dev team crush the bug way faster.